Shipping

High Rise(“we” and “us”) is the operator of

(https://www.high-rise.global/) (“Website”). By placing an order through this Website, you will agree to the terms below. These are provided to ensure that both parties are aware of and agree upon this arrangement to protect and set expectations for our service mutually.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but there may be a stock discrepancy from time to time, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about the remainder while restocking the back ordered item.

2. Shipping Costs

Shipping costs are calculated during checkout based on the ordered items’ weight, dimensions, and destination. Shipping payment will be collected.

with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days.

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This

varies greatly depending on the courier you have selected.

3.3 Dispatch Time

Orders are usually dispatched within two business days of payment of the order. Our warehouse operates Monday – Friday during standard business hours, except

on national holidays when the warehouse is closed. In these instances, we take steps to ensure shipment delays will be minimal.

3.4 Change of Delivery Address

For a change of delivery address requests, we can change the address at

any time before the order has been dispatched.

3.5 P.O. Box Shipping

High Rise will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

3.6 Military Address Shipping

We can ship to military addresses using FedEX. We are unable to offer this service using courier services.

3.7 Items Out of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

3.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we

can investigate.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged in Transit

If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service with the next steps.

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and High Rise encourages you to know these potential costs before placing an order with us.

Suppose you refuse to pay duties and taxes upon arrival at your destination.

Country. In that case, the goods will be returned to High Rise at the customer’s expense, and the customer will receive a refund for the value of the goods paid minus the

cost of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations

We can accept cancellations at any time before the order has been dispatched.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

9.1 Process for parcel damaged in transit

We will process a refund or replacement as soon as the courier has completed it their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.